In order to receive alert notification on your phone when the camera detects movement, please make sure your phone and camera are in the correct settings.
- Please make sure you have allowed the Netvue app to send you notifications in your phone's settings. Netvue app>setting>general>motion alert
- Please make sure the "Do Not Disturb" mode is off on your phone, otherwise you won't get notifications when you locked the screen.
- Please make sure you have enabled the motion detection features on the Netvue app device setting.
- Please make sure the "human detection" of Lab features is disabled on camera's setting