Allen
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Activity overview
Latest activity by Allen-
Allen created an article,
Netvue Online Shop
For products, please go to: www.netvue.com For Netvue protect plan, please go to: my.netvue.com
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Allen created an article,
The solar panel won't charge the device battery
There is a waterproof cover attached to the charging cable, which might be removed when trying to charge. And the charging interface may not be fully connected. Please move the waterproof cover b...
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Allen created an article,
Motion Celander Bug 2021-12-01
Dear Customer, We apologize there is a mistake in motion celander in iOS 5.21.0 APP. Here is the temp solution: To check December motion, please choose Mar; To check November motion, please cho...
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Allen created an article,
What color is the night vision of Vigil plus?
At night, there will be 2 modes with Vigil Plus. Under infrared light, you can see a black & white view for up to 20m. If you would like to see a closer but colorful view, you can choose to turn on...
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Allen created an article,
What is the battery capacity and how long it will last?
Vigil plus is created with ultra-strong battery life. The battery capacity is 9000mAh. One charge lasts for 12 to 15 months, depending on the use frequency. For more details, please view https://...
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Allen created an article,
How to install Vigil Plus? (User Guide attached)
Below is the Vigil cam video for your reference, similar to vigil plus. Please kindly check.
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Allen created an article,
The AI Skill is not accurate
Please keep the camera's view as straight as possible, not upside down or tilt a lot. Otherwise, the AI function accuracy will be influenced. Any questions, please contact us by live chat or ema...
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Allen created an article,
Motion doesn't work after updating to 1634 firmware version
If motion doesn't work after 1634 firmware version, please confirm below setting: In the Netvue APP setting, General--Motion detection. If Motion Alert Filter is on, please make sure other motions ...
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Allen created an article,
The camera makes screaming/high-pitched sound when I stream live video
If you hear a high-pitched squealing sound when viewing the live video stream from your Netvue camera, your mobile device that is streaming the video is too close to the camera and is creating an a...
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Allen created an article,
Why can't I turn off motion notifications via Alexa？
You can turn on motion notifications via Alexa. But for security and safety reasons, motion notification can be only turned off on the APP manully, not via Alexa. Any question, please contact u...