Anna

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Activity overview

Latest activity by Anna
  • Anna created an article,

    Since I have 24/7 recording service, how do the motion recording services benefit me?

    Firstly, motion recording service is targeted to motion detection, which can help you check motion video quick and easy in motion history. Otherwise, you need scroll 24/7 timeline to find and wait ...

  • Anna created an article,

    How to cancel/stop cloud service auto renew?

    Please go to APP setting -- Cloud service -- Manage Auto Renew, then click deactive auto renew.  

  • Anna created an article,

    Issue of Vigil 1285 Firmware Upgrading

    Dear users, Recently, we’ve received reports that when upgrading device firmware to the newest 1285 version, the upgrading process would be stuck at 99%, not being able to move forward. This happen...

  • Anna created an article,

    Failed to connect to server when set up device

    1. Please make sure the device make cheerful music before connecting to server. Cheerful music means connected to router. If not, please check WiFi connection first. 2. Please make sure the router ...

  • Anna created an article,

    Firmware Update Content

    Thanks for choosing Netvue. We update the firmware regularly to make it even better for you. If you have any suggestions, feel free to send us feedback via software@netvue.com.  v.1293 This update ...

  • Anna created an article,

    APP Change Log-Android

    Thanks for choosing Netvue. We update the app regularly to make it even better for you. If you have any suggestions, feel free to send us feedback via android@netvue.com.    Change Log (5.10.6, 201...

  • Anna created an article,

    APP Change Log-iOS

    Thanks for choosing Netvue. We update the app regularly to make it even better for you. If you have any suggestions, feel free to send us feedback via ios@netvue.com.  Change Log 2020-01-02 (App Ve...

  • Anna created an article,

    Netvue Android version required permissions

    When you use Netvue APP, it would request permissions in order to provide services. The specific permissions are as follows: 1.  To implement below function, Netvue will request Camera permission: ...

  • Anna created an article,

    Netvue iOS system required permissions

    When you use Netvue APP, it would request permissions in order to provide services. The specific permissions are as follows: 1.To implement below function, Netvue will request Notification permissi...

  • Anna created an article,

    How can I read the files recorded on SD/TF card?

    Users can use the video player to play video file from SD/TF card. The file is nvt format. Below are the video player download links:MacOS https://resource.netvue.com/nvt-player/nvt-player-darwin-1...