Anna

  • Total activity 231
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Activity overview

Latest activity by Anna
  • Anna created an article,

    Netvue Alexa skill troubleshooting

    Date: 3rd Jan, 2021 Dear customer, Due to Amazon Alexa regular check, Netvue skill needs to be review by Amazon Alexa again, which would take several work days. Netvue skill will be available again...

  • Anna created an article,

    Why my SD card always shows Format/ mount failed, what should I do?

    Since SD card has a limited number of read and write times and life span, it is also influenced by different specifications and brands.  When the life span is approaching, the write operation will ...

  • Anna created an article,

    Customer Service Contact

      24/7 Live Chat Get an instant reply with our 24/7 Live Chat service!   Click on the “Support” widget on the right bottom of the page, click Live chat in work hours to get instant...

  • Anna created an article,

    Business Contact

    Any business consulting or cooperating, please email us at Hi@netvue.com or Press@netvue.com  

  • Anna created an article,

    Netvue User Manual

    Hi, everyone, Thank you to join Netvue community. In order to help our customer to know more basic settings in Netvue APP and how to use our camera, we wrote the user manual.  Please read it before...

  • Anna created an article,

    [Android] How to choose an external storage path for Netvue/Vuebell media files?

    Why do we need to choose an external storage path?1. For saving screenshots and videos when viewing live feed as well as replaying.2. For saving screenshots and videos downloaded from events record...

  • Anna created an article,

    How to export Netvue log on Android phones

    1.Open the "Files" app on your Android phone. 2.Compress the dir "/sdcard/Android/data/com.netviewtech/files/data/nv-logs" to a file named "nv-logs.zip". 3.Share the "nv-logs.zip" file to us.

  • Anna created an article,

    What is the approximate daily data transfer when APP is not opened?

    The bit rate recorded by camera is about 500kbps, which is about 3megabytes of data traffic per minute. If  Continous Video Recording service is on, it consumes 3megabytes of data traffic per minut...

  • Anna created an article,

    Why shared users can't play H264+ videos?

    Your phone may not be able to decode video in H264+ format, so you cannot play it. Please contact the device owner to switch the device to H264 mode.To switch to H264 mode:1.Go to Netvue App > Sett...

  • Anna created an article,

    How to upgrade my previous cloud service?

    Please go to Subscription in protect plans, click Former Plan     Click Upgrade to New plan, system will provide you a proper solution based on your previous plan. Usually device will get more s...