Grace| Customer Technical Support Supervisor

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Activity overview

Latest activity by Grace| Customer Technical Support Supervisor
  • Grace| Customer Technical Support Supervisor created an article,

    How to change device WiFi? / Move camera to another place

    If you need change router / WiFi, or need move camera to another place, please follow below instructions: 1. Camera still connecting to previous WiFi.  Please go to device setting -- General -- Wi-...

  • Grace| Customer Technical Support Supervisor created an article,

    Night vision picture is blurry

    If camera's picture is blurry in night vision, please make sure there is no strong light around the camera and also no reflection.  Like below picture, if there is strong light or something will re...

  • Grace| Customer Technical Support Supervisor created an article,

    How to Install Power Kit/Bypass Kit for Netvue Belle

    Please check below picture or video link:   https://www.youtube.com/watch?v=rg92pSkrF7E&t=12s

  • Grace| Customer Technical Support Supervisor created an article,

    I purchased cloud service with auto renew, how to change the credit card for pyament?

    To change the credit card, you need to stop the auto renew of cloud service firstly. Then delete your previous credit card, and add new card.  At last, go to cloud service to purchase service and c...

  • Grace| Customer Technical Support Supervisor created an article,

    SD/TF card doesn't work. How to format SD/TF card?

    If SD/TF card format is incorrect, it won't work with device and record video. Please go to device setting-- General setting--Choose format SD card.

  • Grace| Customer Technical Support Supervisor created an article,

    How to reverse/flip/rotate image?

    If you image is upside down and need to reverse, please go to device setting--general setting-- Choose reverse image 180 degree.

  • Grace| Customer Technical Support Supervisor created an article,

    Do you have to buy cloud service for each individual camera?

    Yes. Cloud service is based on each device, not account.

  • Grace| Customer Technical Support Supervisor created an article,

    Top up function

    If you have multi devices, you can sequence devices to keep the most important device shows on the top.  

  • Grace| Customer Technical Support Supervisor created an article,

    Sleep mode function

    Sleep mode means turn off all device without cutting off power. Device won't work when sleep mode is on. Also you can set sleep mode schedule.

  • Grace| Customer Technical Support Supervisor created an article,

    Turn on/off Status light or night visison

    Status light can be turned on/off in device setting. Please check below guide.