Grace| Customer Technical Support Supervisor

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Activity overview

Latest activity by Grace| Customer Technical Support Supervisor
  • Grace| Customer Technical Support Supervisor created an article,

    Do you have to buy cloud service for each individual camera?

    Yes. Cloud service is based on each device, not account.

  • Grace| Customer Technical Support Supervisor created an article,

    Top up function

    If you have multi devices, you can sequence devices to keep the most important device shows on the top.  

  • Grace| Customer Technical Support Supervisor created an article,

    Sleep mode function

    Sleep mode means turn off all device without cutting off power. Device won't work when sleep mode is on. Also you can set sleep mode schedule.

  • Grace| Customer Technical Support Supervisor created an article,

    Turn on/off Status light or night visison

    Status light can be turned on/off in device setting. Please check below guide.

  • Grace| Customer Technical Support Supervisor created an article,

    Firmware update

    Firmware can be updated automatically or manually. For manually updating, please check below guide.  

  • Grace| Customer Technical Support Supervisor created an article,

    How to setup micro SD card? What is maximum storage for SD card?

      1. Please format the SD to fat32 or vFat firstly. 2. After formatting SD card, insert SD card into camera, it will automatically start recording. And after 5 mins, it can playback. The maximum st...

  • Grace| Customer Technical Support Supervisor created an article,

    APP shows "Updating Firmware'

    When APP shows 'Updating Firmware' in a long time, please follow below steps: 1. Check the status light to confirm if device is online. 2. If it's online, please refresh your device list, just pull...

  • Grace| Customer Technical Support Supervisor created an article,

    Does Camera have Bluetooth?

    All Netvue cameras operate through Wi-Fi, not Bluetooth.  

  • Grace| Customer Technical Support Supervisor created an article,

    What are Wi-Fi range extenders/amplifier? Will they improve the wireless internet connection to my Doorbell?

    A wireless repeater is a stand-alone unit that extends the range of your Wi-Fi signal by repeating the signal over a greater distance. They are simple devices that are easy to connect to your Wi-Fi...

  • Grace| Customer Technical Support Supervisor created an article,

    Can Doorbell withstand the elements: extreme heat, cold, rain and snow?

    Yes,Doorbell will work in freezing temperatures and is resistant to rain water, however we do not recommend that you submerge your Doorbell in water. Operating temperatures for iseeBell doorbell ar...