General Troubleshooting
- My camera won't pan-tilt
- Why my camera goes offline when I am not home
- The AI Skill is not accurate
- Motion doesn't work after updating to 1634 firmware version
- The camera makes screaming/high-pitched sound when I stream live video
- Why can't I turn off motion notifications via Alexa？
- Reconnect and reboot mechanism after device offline
- Why my SD card always shows Format/ mount failed, what should I do?
- Why shared users can't play H264+ videos?
- Why there are event pictures / videos, but no data for SD playback at that time?
- Replay SD/TF card shows "no data"
- Night vision picture is blurry
- How to format SD/TF card?
- APP shows "Firmware is updating"
- What are Wi-Fi range extenders/amplifier? Will they improve the wireless internet connection to my Doorbell?
- Montion detection are picking up cars
- Device has no audio
- I can not watch live video
- My camera gets offline
- Why can't I receive motion alert notification on my phone?
- Fail to connect to Wi-Fi
- I can't find my devices after registering.
- Explanation and solution of SD card issues
- Why can I play it fluently when I’m at home, but it works bad when I’m outside? What are the required bandwidth of the device?