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  1. Netvue Support Center
  2. Troubleshooting and Bug Notification
  3. General Troubleshooting

General Troubleshooting

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  • My camera won't pan-tilt
  • Why my camera goes offline when I am not home
  • The AI Skill is not accurate
  • Motion doesn't work after updating to 1634 firmware version
  • The camera makes screaming/high-pitched sound when I stream live video
  • Why can't I turn off motion notifications via Alexa?
  • Reconnect and reboot mechanism after device offline
  • Why my SD card always shows Format/ mount failed, what should I do?
  • Why shared users can't play H264+ videos?
  • Why there are event pictures / videos, but no data for SD playback at that time?
  • Replay SD/TF card shows "no data"
  • Night vision picture is blurry
  • How to format SD/TF card?
  • APP shows "Firmware is updating"
  • What are Wi-Fi range extenders/amplifier? Will they improve the wireless internet connection to my Doorbell?
  • Montion detection are picking up cars
  • Device has no audio
  • I can not watch live video
  • My camera gets offline
  • Why can't I receive motion alert notification on my phone?
  • Fail to connect to Wi-Fi
  • I can't find my devices after registering.
  • Explanation and solution of SD card issues
  • Why can I play it fluently when I’m at home, but it works bad when I’m outside? What are the required bandwidth of the device?
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